Tag Archives: consumer rights

Tesla

Tesla Insurance in Trouble: California Commissioner Warns of License Suspension

California’s insurance commissioner has issued a strong warning to Tesla Insurance Services and Tesla Insurance Company, citing repeated failures in handling policyholder claims. The action highlights growing concerns about Tesla’s role in the insurance sector, where consumer complaints have steadily increased.

Commissioner Ricardo Lara’s office said it has launched enforcement actions not only against Tesla’s insurance arms but also State National Insurance Company, which underwrites Tesla policies in California. Regulators accused the companies of ignoring repeated warnings, allowing staffing shortfalls, and prioritizing profits over policyholders’ rights.

“The insurers must handle policyholder claims or face a hearing before an administrative law judge,” Lara’s office said. “They risk suspension or revocation of their licenses to operate in California, as well as significant fines.”

The companies now have 15 days to reply to the department’s accusations. Tesla did not immediately respond to requests for comment.

STORY HIGHLIGHTS

  • Tesla Insurance Services, Tesla Insurance Company, and State National Insurance Company face enforcement actions.
  • Regulators cite delays, denials, and failure to resolve claims.
  • Staffing shortages admitted by Tesla and State National.
  • Three heads of claims cycled between April 2023 and May 2025.
  • Documented violations: 396 failures to respond within 15 days, 22 failures to resolve claims within 40 days, 10 unreasonable inspection/travel demands.
  • Potential fines: $5,000 per violation, $10,000 for willful violations.
  • Policyholders advised to contact 800-927-4357 or www.insurance.ca.gov.

According to the department’s filing, complaints against Tesla-linked policies began rising as early as August 2022. Consumers described difficulties reaching representatives to submit claims, long delays in follow-up, and frustration in obtaining resolutions.

Regulators held meetings with Tesla Insurance and State National through 2023. At the time, both admitted they had underestimated claim volumes and lacked adequate staffing. They promised corrective action.

But by 2024, complaints rose again. The department noted that Tesla Insurance had seen at least three different heads of claims in a two-year span, signaling instability at the leadership level.

The enforcement filing documented a wide range of violations between July 31, 2024, and September 22, 2025. These included failures to respond to consumer inquiries within required deadlines, delays in accepting or denying claims, and unreasonable demands on claimants, such as long travel for inspections or extended waits for repairs.

Lara’s office also accused Tesla Insurance and State National of unreasonable denials of claims, delays in payments, and incomplete investigations, which left customers without the benefits they were owed. The companies further failed to notify policyholders that they had the right to request a state review of denials — an important safeguard for accountability.

“Tesla has racked up more complaints, justified complaints, and violations in 2025 than in the prior three years combined,” the commissioner’s office said in its statement.

Under California law, insurers face fines of up to $5,000 per unlawful act and $10,000 for willful acts. The department emphasized that this case is a clear example of how regulators escalate from consumer complaints to formal legal action when companies fail to comply.

Policyholders past and present with Tesla Insurance or State National are being urged to contact the Department of Insurance if they believe their rights were violated.

This latest action places Tesla under heightened scrutiny in California, not for its vehicles this time, but for its insurance business. With regulators pressing hard, the next 15 days could determine whether Tesla maintains its insurance foothold in the state or faces serious penalties that may reshape its operations.

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Lowe’s to Pay $1 Million Over Price Accuracy Violations Across California

Lowe’s has agreed to pay just over $1 million to settle a lawsuit accusing the home improvement giant of overcharging customers and engaging in false advertising, the Los Angeles County District Attorney’s Office announced Wednesday. The civil complaint, filed by a coalition of California district attorney offices, alleged that Lowe’s charged some customers prices higher than the advertised or posted lowest prices.

Story Highlights

  • Lowe’s agrees to pay $1 million over price accuracy violations in California.

  • Allegations include overcharging and false advertising in ten counties.

  • Average overcharge recorded at 19.3 percent; 4.4 percent of items affected.

  • Settlement includes civil penalties, investigatory costs, and restitution for consumer protection.

  • Court injunction mandates a new price accuracy policy, internal audits, and a ban on weekend price hikes.

  • Complaint filed by six county district attorney offices; Lowe’s settles without admitting liability.

The violations were reported in ten counties across California between 2018 and 2022. According to authorities, the average overcharge per transaction was 19.3 percent, affecting 4.4 percent of items sold during that period.

As part of the settlement, Lowe’s will pay $1 million in civil penalties, along with investigatory costs and restitution aimed at supporting future consumer protection enforcement efforts.

A court injunction will also require Lowe’s to adopt a new price accuracy policy, conduct regular internal audits, and agree not to raise prices over weekends.

“This settlement protects shoppers and ensures fair pricing at checkout,” said Los Angeles County District Attorney Nathan J. Hochman.

He added, “Equally important, it holds retailers accountable for illegal business practices, sending a clear message that deceptive pricing will not be tolerated in California.”

The complaint was jointly filed by the district attorney offices of Los Angeles, San Diego, Orange, Alameda, San Bernardino, and Sonoma counties. Despite the settlement, Lowe’s did not admit any liability.

Consumer advocates say that price accuracy remains a critical issue for shoppers, particularly in large retail chains where advertised prices may differ from checkout totals. Authorities hope the settlement will set a precedent for stricter monitoring of pricing practices in the retail sector.

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Federal Judge Strikes Down Biden’s Medical Debt Credit Rule

In a striking legal turn, a federal judge has overturned a Biden-era rule that aimed to erase medical debt from credit reports—an initiative once hailed as a relief for millions facing financial strain due to illness. The court ruled that the Consumer Financial Protection Bureau overstepped its legal bounds, bringing the sweeping plan to a sudden halt. While former Vice President Kamala Harris championed the cause as part of her 2024 campaign, critics called it an overreach. The decision now sets the stage for renewed debate on credit, care, and control.

STORY HIGHLIGHTS

  • Federal Judge Sean Jordan strikes down Biden-era rule erasing medical debt from credit reports

  • Rule was expected to eliminate $50 billion in debt for 15 million Americans

  • Judge rules CFPB exceeded its authority under the Fair Credit Reporting Act

  • Kamala Harris had championed the policy during her 2024 presidential campaign

  • Consumer data groups celebrate the decision as a safeguard for reporting accuracy

  • Trump’s new spending bill also slashes Medicaid and imposes work requirements

  • The ruling is part of broader push to limit federal regulatory power under Trump

In a landmark decision that may significantly impact millions of Americans, a federal judge in Texas has reversed a rule introduced under the Biden administration that allowed medical debt to be removed from credit reports. The ruling has reignited a national debate about the role of government oversight in consumer credit reporting and the financial toll of healthcare costs in the United States.

The decision, delivered on Friday by U.S. District Judge Sean Jordan, comes at a time when the nation’s health care system and credit structure remain under close public and political scrutiny. Jordan, a 2019 appointee of former President Donald Trump, found that the Consumer Financial Protection Bureau (CFPB) had exceeded its statutory authority when it finalized the regulation earlier this year.

The rule, initially unveiled in January just before President Biden left office, sought to eliminate the burden of medical debt for millions. The administration had estimated that the move would remove nearly $50 billion in medical debt from the credit reports of roughly 15 million Americans—individuals who, often through no fault of their own, fell into financial distress due to illness or emergency care.

In his legal assessment, Judge Jordan cited the Fair Credit Reporting Act—legislation originally passed in 1970 and amended in 2003—as not granting the CFPB the power to categorically remove types of debt, such as medical expenses, from credit histories.

“The statute does not permit the agency to eliminate entire categories of debt,” Jordan wrote, emphasizing that while the CFPB can suggest or allow creditors to explore other categories of information, it cannot mandate such sweeping exclusions.

The rule had been celebrated by healthcare reform advocates and consumer protection groups as a long-overdue corrective measure for a flawed financial system that penalizes the sick. Then–Vice President Kamala Harris had championed the initiative during her 2024 presidential campaign, positioning medical debt forgiveness as a core component of her economic platform.

“No one should be denied economic opportunity because they got sick or experienced a medical emergency,” Harris had said in January, outlining her vision for expanding healthcare access and financial justice.

She further promised to deepen the Biden administration’s work by broadening debt relief policies and enforcing stricter regulations on what she described as “predatory debt-collection tactics.”

“We also reduced the burden of medical debt by increasing pathways to forgiveness and cracking down on predatory debt-collection tactics,” Harris added, pledging continued reform.

However, the regulation did not go unchallenged. It drew criticism from financial institutions and data industry groups who argued that such changes would disrupt the accuracy and reliability of credit reporting systems. Dan Smith, head of the Consumer Data Industry Association, issued a statement shortly after the court’s ruling, praising the decision.

“This is the right outcome for protecting the integrity of the system,” Smith said, suggesting that the CFPB’s rule threatened to erode the objectivity of credit reports used by lenders, insurers, and employers.

The ruling also aligns with a broader effort by the Trump administration to scale back what it views as federal overreach. Since returning to office, former President Trump has focused his administration’s efforts on identifying and eliminating what his Department of Government Efficiency panel refers to as “waste, fraud and abuse” in federal agencies. The CFPB has been a particular target in that campaign and has already faced budget cuts and staffing reductions.

Judge Jordan’s decision arrives just days after Trump signed a massive tax and spending bill into law that includes extensive cuts to Medicaid. The legislation, passed amid contentious debate, introduces new work requirements that may result in millions of Americans losing access to healthcare coverage.

As the nation braces for the broader consequences of these changes, consumer advocates warn that the ruling may represent a setback for low-income families already burdened by out-of-pocket medical costs. Whether Congress or the courts revisit the issue in the near future remains uncertain, but for now, medical debt will continue to appear on Americans’ credit reports—regardless of the circumstances under which it was incurred.

The court’s rejection of the Biden-era medical debt credit reporting rule marks a pivotal moment in the ongoing battle between financial regulation and individual economic relief. While the decision upholds the limits of agency authority under federal law, it simultaneously revives concerns over the burden of medical debt on millions of Americans. As debates over healthcare, credit fairness, and government reach intensify, the fate of debt relief remains uncertain—caught between the scales of legal interpretation and the struggles of everyday survival.

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