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Los Angeles

Delayed Alerts, Rising Flames: Inside the Los Angeles Wildfires Chaos

The deadly Los Angeles wildfires in January exposed major weaknesses in the county’s emergency response, according to a newly released independent review. The Eaton and Palisades fires claimed more than 30 lives and destroyed thousands of homes across Pacific Palisades and Altadena, highlighting critical delays in evacuation alerts.

The report, conducted by the McChrystal Group and commissioned by Los Angeles County supervisors, identifies outdated policies, staffing shortages, and communication failures as key factors that slowed response efforts.

“While frontline responders acted decisively and, in many cases, heroically, in the face of extraordinary conditions, the events underscored the need for clearer policies, stronger training, integrated tools, and improved public communication,” the report stated.

STORY HIGHLIGHTS

  • Delayed evacuation alerts during the Los Angeles wildfires contributed to significant loss of life and property.

  • Outdated policies, inconsistent practices, and communication gaps slowed emergency response.

  • Critical staffing shortages, including numerous vacant sheriff deputy positions and an under-resourced Office of Emergency Management, affected operations.

  • Evacuation alerts took 20–30 minutes during the fires, slightly faster than previous delays of 30–60 minutes.

  • Alerts often required residents to opt-in or click links, limiting their effectiveness.

  • Power outages and cell tower failures further slowed critical notifications.

  • First responders were praised for heroic actions, rescuing residents and evacuating senior care facilities.

  • Causes of the Eaton and Palisades fires remain under investigation.

Interviews with survivors and analysis of available data revealed that some Altadena neighborhoods received evacuation orders only after homes were already destroyed by the Eaton Fire.

The report highlighted “critical staffing shortages,” including numerous vacant sheriff deputy positions and an under-resourced Office of Emergency Management, which hampered coordination.

“First responders and incident commanders were often unable to consistently share information due to unreliable cellular connectivity and inconsistent field reporting methods,” the review said.

The report added that multiple, unconnected communication platforms slowed the flow of vital information during the fires.

The evacuation alert system itself was complex. In the case of the Palisades Fire, the Los Angeles County Fire Department and Sheriff’s Department first identified areas needing evacuation. That information was relayed to a member of the County’s Office of Emergency Management at the Incident Command Center, who then contacted another OEM staffer in the Emergency Operations Centre. That staffer updated a third-party system, which finally triggered public alerts.

“During the January inferno, this process took between 20 and 30 minutes. While this is faster than the previous 30–60 minutes, it was still too slow given the speed and intensity of the fires,” the report noted.

Many alerts required residents to opt-in or click separate links to access complete information. “Some evacuation alerts required residents to click a separate link to get complete information, hindering messaging,” the report emphasized.

Adding to the challenges, power outages and cell tower failures disrupted communications. The report also found that prior to the fires, Los Angeles County issued only general warnings about the incoming Santa Ana wind event, without dedicated county-issued wildfire preparedness messages.

Despite these challenges, first responders were praised for their heroism. “This heroic response was driven by urgency and their commitment to save lives, but it also added additional complexity to their responsibilities as they worked to maintain broader operational oversight in the field,” the report said.

Sheriff’s deputies and firefighters evacuated senior care facilities, guided public transit buses through affected neighborhoods, and rescued residents trapped in burning homes, demonstrating extraordinary bravery under extreme conditions.

The report, which is not intended to assign blame, stresses the need for “clearer policies, stronger training, integrated tools, and improved public communication” to better protect residents during future Los Angeles wildfires.

The 133-page review is scheduled for discussion at the next Los Angeles County Board of Supervisors meeting. Meanwhile, the causes of the Eaton and Palisades fires remain under investigation.

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